Privacy policy

What you send us

The contact form, the quote question in the corner of the page, the chat assistant and the Project details voice notes carry whatever you type or record: your name, email, phone number, company, the service you want and the brief itself. We use it to answer you and to price and deliver the work. The assistant also keeps each chat question and its answer, with no name attached, so the studio can see what people ask about. When you attach an image or document to the chat, the assistant analyses it to identify the subject, style and purpose, and may suggest matching catalog items or provide a price estimate — the file is processed by our AI provider and then deleted from their servers immediately after the response is generated.

Client accounts

The "My requests" panel is optional. If you sign up, your email address and a protected password are stored with our account provider, Supabase, together with the requests you send so you can read them again and re-order. You may add a phone number and confirm it by text message; that number is used only to contact you about your own requests.

Payments

Card and mobile money payments are taken by Paystack inside their own secure checkout. BrownHub receives the item, the amount and a payment reference. Card numbers, PINs and bank details never pass through this website and we never store them.

Where information goes

Form submissions are relayed to our email by FormSubmit. Accounts, request history, anonymous chat transcripts, the names and numbers left in the quote question and the studio's own page counts all live with Supabase. Payments are processed by Paystack. Text messages are delivered through the SMS provider configured by Supabase. Each of these companies has its own privacy policy and keeps data under its own terms.

Storage on your device

This site saves a few small things in your browser: the language you picked, the dark or light theme, your cookie choice, a sign-in session while you are logged in, the note that you have already answered our quote question, and a random code that keeps the chat assistant's answers to you in one thread. The chat you have with the assistant is kept on this device too, for about a week, so a refresh finds the conversation where you left it. None of those is an advertising cookie, and you can clear all of them in your browser at any time. That includes the switch that decides whether the assistant makes a sound when it has a question or an answer.

Counting visits

With your consent, the studio counts its own page reads: one record per visit holding the page, the language, the rough size of the screen and the website the visitor came from. The record carries no name, no cookie and no IP address, and it is written by our own script rather than a company's, so nothing follows a reader to another site. Reject the Analytics category and not one record is made — the counter does not run on a refusal.

Advertising

If you allow advertising, Google and its partners serve ads on these pages and set the cookies that choose and measure them. You decide that in Cookie preferences; refuse and nothing ad-related loads. Google's own policies cover what it does with the data it receives: Google privacy policy and Google ad personalization.

Deleting your information

Email us from the address on your account and we will delete your account and the requests attached to it. Enquiries sent through the contact form can be removed from our mailbox on request, and so can a name and number left in the quote question — send us the number you gave and we will find the row.

Questions

Write to howelldaniel533@gmail.com or message +233 50 295 4541 on WhatsApp.